Customer

Colorado Springs heating contractor up for record sixth customer service award | Business

WireNut Home Services is hoping to become the first Colorado Springs business to win the Better Business Bureau of Southern Colorado‘s top customer service award six times.

The Colorado Springs-based electrical, plumbing, heating and air conditioning contractor, which won the award for the past four consecutive years and in 2009, tops the list of seven finalists for this year’s awards. All Smiles Dental Group, Endodontic Specialists of Colorado and Champion Windows & Home Exteriors also have won the awards five times, but none are finalists for this year’s award.

The nonprofit BBB has presented the award annually since 1995. It will present the 26th annual awards from 4-6 p.m. Oct. 22 during a free virtual gala on livestream and Facebook Live sponsored by Bob Penkhus Motor. The Mazda, Mitsubishi, Volkswagen and Volvo new vehicle dealer also is a finalist for the award, which would be the first for the 63-year-old business. For more information or to register for the event, go to www.bbb.org/article/events/23005-a-night-of-excellence.


2 Colorado Springs companies vying to become 5-time customer service award winners

“Completing the application process ourselves this year was incredibly eye opening for our business and has foundationally altered the way we conduct our business,” Sevan Stryker, Bob Penkhus Motor general manager, said in a news release.

The other five finalists are:

• McCloskey Motors, which was started in 1985 and also won the award in each of the past two years. (More than one winner can be announced at each year’s awards.)


Better Business Bureau recognizes 10 Colorado Springs businesses for A+ customer service

• Davis Construction, a contractor specializing in roofing, skylights, fencing, decks and home remodeling started in 2018.

• Krafted Homes, a homebuilder started in 1993.

• Serenity Paws Pet Stylist, a pet grooming business started in 2009.


BBB cites four companies,

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OKC Roofing Company, Roofing Contractors OKC, Launches New Website to Improve Customer Experience and Relationship in Oklahoma City

Leading Oklahoma City Based Roofing Company, Roofing Contractors OKC, announces the launch of their new, user-friendly responsive website.

Roofing Contractors OKC has been and is still dedicated to ensuring their customers get only the best roofing services at affordable prices in Oklahoma City, OK. Taking things, a step further to prove their dedication to their customers, Roofing Contractors OKC has launched a new responsive website to improve its customer relationship, experience and enhance effective communication. As one of the best roofing companies in OKC, Roofing Contractors OKC work and employ only licensed and properly trained roofers.

They take pride in providing fast, reliable, and secure roofing, chimney and gutter installation services in and around OKC. This OKC roofing company specializes in a host of services to address the needs of all residential and commercial clients. In addition to residential roofing services, Roofing Contractors OKC also provide commercial roofing services (https://roofingcontractorsokc.com/commercial-roofing/), Roof Replacement and Installation (https://roofingcontractorsokc.com/roof-replacement/), Roof Repairs (https://roofingcontractorsokc.com/roof-repairs/), Chimney Repairs & Inspection (https://roofingcontractorsokc.com/chimney-repairs-inspection/) and Gutter Installation Services (https://roofingcontractorsokc.com/gutter-installation-repair/) in and around OKC.

The Roofing contractor fixing or installing the roof, chimney or gutter is experienced and conversant with the intricacies of the roofing industry. Their team of phone operators work round the clock to handle emergencies and routine calls as they dispatch their dedicated roofers to diagnose any roofing problem you might have. Anyone in OKC interested in using only a quality, trustworthy roofing & guttering company can head over to Roofing Contractors OKC and explore the various services they have in store just for you.

About Roofing Contractors OKC:

Roofing Contractors OKC is a locally owned roofing company in OKC. They have a straight forward repair and build philosophy. Their roofing, guttering and chimney services are carried out by fully trained staff to the highest work standards. Roofing Contractors

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Wagner Metal Roofing & Remodeling committed to Safety & Customer Service – Press Release

Wagner Metal Roofing & Remodeling committed to Safety & Customer Service

“The Team of Wagner Metal Roofing & Remodeling during their weekly safety briefing & training and discussing upcoming jobs.”

Wagner Metals Roofing and Remodeling is a full-service construction company centrally located in Oakwood, OH. Brett Wagner created the company over 10-years ago to service the community with high-quality, ethical construction services. Wagner Metals Roofing and Remodeling just began with Brett Wagner and some friends working together in a shop. Since creating the business, Wagner and his team have flourished in numbers, services, and experience.

Northwest Ohio’s Leading Metal Roofing Company

Wagner Metals Roofing and Remodeling is rated the leading metal roofing company with the number one metal roofing contractors in Ohio. Metal roofing contractors employed at the construction company are certified by the Metal Construction Association to ensure premium performance. Although this construction company specializes in metal roofing, they offer various other services. From steel roofing and siding services to home additions and remodels — this construction company can tackle any project at hand! Services offered at Wagner Metals Roofing and Remodeling apply to both residential construction and commercial-sized projects. No job is too small or too large for this team!

Video Link: https://www.youtube.com/embed/XLF8ZxBIaOc

Customer Education

One of the most important values Wagner Metals Roofing and Remodeling carries is making sure their customers are educated. They emphasize that each customer may not need a completely new roof, brand new windows, etc. Unfortunately, it’s all too common to see contractors influence their customers to purchase a product or service they don’t need. The contractors at this construction company strongly communicate that they aren’t going to sell a customer on something they don’t need or want. As Brett Wagner says, “It’s not about creating customers for today, it’s about creating customers for life.”

Remaining budget-friendly is one of the top priorities at

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Internal Customer Service: Guidelines for Suppliers and Contractors

Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that service us – as internal customers and who we service as internal customers. “There is a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services. It is almost impossible to provide good external service if your organization is not providing good internal service.” R. Zemke and K. Anderson, Delivering Knock Your Socks Off Service, 1981.

And it’s not just about internal customers within the walls of your organization, it’s also about those arms-length internal customers and customer service providers – suppliers and contractors – those people who either supply your organization directly or come into contact with your external customers, directly, as your representative. These suppliers and contractors should be considered an integral part of your organization and the service they provide should be measured as accurately and frequently as you measure the service level you provide.

To my mind, servicing others, whether internal or external (customer, supplier, colleague, peer, supervisor, contractor), should reflect the values of your organization and the process to retain the best customers – again, whether internal or external – can be applied across any of these groups. Suppliers and contractors should be selected and retained based on their commitment to servicing your customers – and your employees – as you require them to be serviced. Although you do not ‘own’ these suppliers and contractors, you have the right to demand the equivalent level of service you provide …

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