service

4 Mistakes that Drive Service Agents Crazy

From installation problems to warranty equipment misuse and abuse, here’s what service agents want you to know about the issues that make work tougher for everyone.

To start, this title probably comes on a little strong. The men and women who run service agencies are businesspeople, after all. They genuinely appreciate their customers and know the success of their agencies is due to the operators who call them and the supply chain partners that work alongside them.

It’s just some issues can get under their skin. Problems that come up again and again. Headache-inducers that could be done away with through a bit of education. In the end, they know that if operators take the time to learn about and avoid these issues, everyone, from rep to dealer to operator to service agency, will save time, money and plenty of aggravation.

Mistake No. 1: Not Thinking Through Installation Early Enough

Plenty of equipment problems begin during installation, or even before, when placing the order.

Some of the biggest problems arise from the most basic issues, service agents say. When ordering a piece of equipment, the operator, dealer and even the rep need to ensure the utilities for that item match the facility. The wrong voltage or natural gas type can stop an install in its tracks. While the supply chain has to deal with the problem, an install appointment halted by these issues also becomes an issue for service agents, says Scott Hester, president of Texas-based Refrigerated Specialist Inc. (RSI) and Cooking Equipment Specialists (CES). An install that can’t be completed still incurs costs in man-hours, after all.

Even when the right equipment is ordered, problems can still arise. One issue, says Wayne Stoutner, CEO of upstate New York service agency Duffy’s AIS, is simply defining what an installation covers.

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xCloud service still has room for improvements, as users share their experience

After several months of testing that generated favourable feedback, Microsoft launched its xCloud gaming streaming service in September bundled with its Xbox Game Pass Ultimate subscription. This allowed consumers and gaming industry journalists enough time to fully test its performance and capabilities without restrictions. So far, it seems to generate a mixed bag of feedback from those who have played it for close to a month now.

For now, a major gripe that gamers have with the cloud-gaming platform is its limited device compatibility. Although it is considered to be no longer in beta, there are still some missing features that will be eventually added down the line. In its current state, many agree that it still has the potential to beat its rivals such as Google’s Stadia, Amazon’s Luna, Sony’s PlayStation Now, and NVIDIA’s GeForce Now, reports The Verge.

However, it is difficult for reviewers to make a solid conclusion when it is only accessible on Android devices. Microsoft plans to make it available for iOS hardware soon via a web-based portal in order to circumvent certain restrictions Apple has established for game streaming apps on its App Store. xCloud was originally envisioned to bridge the gap between mobile devices, game consoles, and PC.

Xbox boss Phil Spencer recently replied to a Twitter post by @Vyyyper asking when users can expect to have the game streaming service on PC and supported game systems. “Yes, we want to do this. It’s in the long list of cool things the xCloud team is working on, just a bit further down the list. But we want console and PC players to be able to browse as easily as mobile players, it’s a good gamepass feature,” he wrote.

Xbox Project xCloud announcement reveals supported accessories
Microsoft’s latest update about Project xCloud reveals several third-party accessories that have been awarded the
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Colorado Springs heating contractor up for record sixth customer service award | Business

WireNut Home Services is hoping to become the first Colorado Springs business to win the Better Business Bureau of Southern Colorado‘s top customer service award six times.

The Colorado Springs-based electrical, plumbing, heating and air conditioning contractor, which won the award for the past four consecutive years and in 2009, tops the list of seven finalists for this year’s awards. All Smiles Dental Group, Endodontic Specialists of Colorado and Champion Windows & Home Exteriors also have won the awards five times, but none are finalists for this year’s award.

The nonprofit BBB has presented the award annually since 1995. It will present the 26th annual awards from 4-6 p.m. Oct. 22 during a free virtual gala on livestream and Facebook Live sponsored by Bob Penkhus Motor. The Mazda, Mitsubishi, Volkswagen and Volvo new vehicle dealer also is a finalist for the award, which would be the first for the 63-year-old business. For more information or to register for the event, go to www.bbb.org/article/events/23005-a-night-of-excellence.


2 Colorado Springs companies vying to become 5-time customer service award winners

“Completing the application process ourselves this year was incredibly eye opening for our business and has foundationally altered the way we conduct our business,” Sevan Stryker, Bob Penkhus Motor general manager, said in a news release.

The other five finalists are:

• McCloskey Motors, which was started in 1985 and also won the award in each of the past two years. (More than one winner can be announced at each year’s awards.)


Better Business Bureau recognizes 10 Colorado Springs businesses for A+ customer service

• Davis Construction, a contractor specializing in roofing, skylights, fencing, decks and home remodeling started in 2018.

• Krafted Homes, a homebuilder started in 1993.

• Serenity Paws Pet Stylist, a pet grooming business started in 2009.


BBB cites four companies,

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101 Creative Community Service Ideas for Kids, Teens, and Adults

Photo credit: Aleksandr Zubkov - Getty Images
Photo credit: Aleksandr Zubkov – Getty Images

From Good Housekeeping

Participating in community service is one of the most rewarding things you can do. No matter your age, giving back can help you build friendships, develop new skills, and increase life satisfaction — all while making the world a better place. It’s no wonder that in a Good Housekeeping poll of over 4,000 people, 19% of respondents said they typically volunteer once a month and another 19% said they volunteer even more than that.

Ahead, we’ve found the most impactful community service ideas for volunteers of all ages. Remember: these ideas are meant to be general. If one speaks to you, think of ways you can personalize it toward your interests and expertise. Don’t be afraid to think big either. While you could totally pick up litter at the beach by yourself, you’d cover a lot more land if you organized a group to help you out. You might even ask everyone in that group to bring a can of food for a food pantry, too. It’s all about getting creative and brainstorming ways to make giving back fun. And if you’re hesitant to get out into your community, don’t miss these exciting virtual volunteer opportunities.

Community service ideas for kids

  • Make cards for seniors.

  • Grow vegetables and donate the produce to neighbors or a food bank.

  • Use chalk to write inspiring quotes on the sidewalk.

  • Choose which gently used clothes to donate to charity.

  • Pick up litter at a local park.

  • Write cards to service members.

  • Make a “New to the Neighborhood” guidebook for new kids at school.

  • Put on a talent show at a nursing home.

  • Offer water bottles or snacks to sanitation workers.

  • Collect donations in lieu of birthday gifts.

  • Choose foods at the grocery store to

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State cites former Flint water service line contractor for soil erosion at old dump site

FLINT, MI – A former contractor that excavated water service lines in Flint has been cited by the state for not having a soil erosion and sediment control permit for property it owns in the city, a site that was used to dump construction waste.



a train traveling down train tracks near a forest: The state of Michigan has cited former Flint water service line contractor WT Stevens for a dumping ground in the city that was created without a permit. The dumping ground is seen here on Monday, Oct. 5, 2020 on Flint's north side.


© Jake May | MLive.com/Jake May | Mlive.com/mlive.com/TNS
The state of Michigan has cited former Flint water service line contractor WT Stevens for a dumping ground in the city that was created without a permit. The dumping ground is seen here on Monday, Oct. 5, 2020 on Flint’s north side.

The Michigan Department of Environment, Great Lakes, and Energy notified W.T. Stevens Construction Inc. of its violation of the Natural Resources and Environmental Protection Act for its property in the area of Premier Street and East Mott Avenue, just east of Horton Avenue, in a Sept. 30 letter. That’s near I-475 and East Pierson Road on the city’s north side.



a tree in a forest: The state of Michigan has cited former Flint water service line contractor WT Stevens for a dumping ground in the city that was created without a permit. The dumping ground is seen here on Monday, Oct. 5, 2020 on Flint's north side.


© Jake May | MLive.com/Jake May | Mlive.com/mlive.com/TNS
The state of Michigan has cited former Flint water service line contractor WT Stevens for a dumping ground in the city that was created without a permit. The dumping ground is seen here on Monday, Oct. 5, 2020 on Flint’s north side.

The company was awarded contracts worth more than $27 million to replace lead and galvanized water service lines in Flint starting in 2017.

For most of this year, the company and the city have been locked in disagreements over the condition of the former dump site, and in August and September, the Genesee County Drain Commissioner’s Office also issued notices of violation for the company’s property, alleging it failed to obtain a soil erosion and sediment control permit and to adequately install and maintain erosion and sediment control on site.



a person sitting on a rock: The state of Michigan has cited former Flint water service line contractor WT Stevens for a dumping ground in the city that was created without a permit. The dumping ground is seen here on Monday, Oct. 5, 2020 on Flint's north side.


© Jake May | MLive.com/Jake

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