Springs

Colorado Springs heating contractor up for record sixth customer service award | Business

WireNut Home Services is hoping to become the first Colorado Springs business to win the Better Business Bureau of Southern Colorado‘s top customer service award six times.

The Colorado Springs-based electrical, plumbing, heating and air conditioning contractor, which won the award for the past four consecutive years and in 2009, tops the list of seven finalists for this year’s awards. All Smiles Dental Group, Endodontic Specialists of Colorado and Champion Windows & Home Exteriors also have won the awards five times, but none are finalists for this year’s award.

The nonprofit BBB has presented the award annually since 1995. It will present the 26th annual awards from 4-6 p.m. Oct. 22 during a free virtual gala on livestream and Facebook Live sponsored by Bob Penkhus Motor. The Mazda, Mitsubishi, Volkswagen and Volvo new vehicle dealer also is a finalist for the award, which would be the first for the 63-year-old business. For more information or to register for the event, go to www.bbb.org/article/events/23005-a-night-of-excellence.


2 Colorado Springs companies vying to become 5-time customer service award winners

“Completing the application process ourselves this year was incredibly eye opening for our business and has foundationally altered the way we conduct our business,” Sevan Stryker, Bob Penkhus Motor general manager, said in a news release.

The other five finalists are:

• McCloskey Motors, which was started in 1985 and also won the award in each of the past two years. (More than one winner can be announced at each year’s awards.)


Better Business Bureau recognizes 10 Colorado Springs businesses for A+ customer service

• Davis Construction, a contractor specializing in roofing, skylights, fencing, decks and home remodeling started in 2018.

• Krafted Homes, a homebuilder started in 1993.

• Serenity Paws Pet Stylist, a pet grooming business started in 2009.


BBB cites four companies,

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Palm Springs council paves way for improvements at PSP

More improvements are coming to the Palm Springs International Airport.



a airplane that is driving down the road: An American Airlines flight takes off Palm Springs International Airport, November 19, 2019.


© Jay Calderon/The Desert Sun
An American Airlines flight takes off Palm Springs International Airport, November 19, 2019.

The Palm Springs City Council on Thursday unanimously approved an amendment to the airport concession lease agreement and concept designs related to a demonstration garden and future turf conversion projects.

An extension of the concessions agreement with Paradies Shops, which has operated at the airport since 1999, will be in effect through April 2023, according to the city.

It will include a $512,000 investment from Paradies to improve food and bar spaces with proposed concepts such as Santa Rosa Kitchen and Spirits, PSP Coffee House and The Wine Bar at PSP in lieu of the 12th Fairway, Starbucks and California Vintage. 

Approving the amendment will allow Paradies to begin working on design plans, acquiring equipment and hiring staff in hopes of opening some locations by mid-November, according to a staff report. 

The deal with Paradies comes as more airlines announce flights to and from Palm Springs. On Thursday, Southwest Airlines announced it will begin flying out of Palm Springs on Nov. 15 to Phoenix, Oakland and Denver.

“I think it’s important that when people come into our airport, they have a good experience so they’ll want to return,” Councilman Dennis Woods said. “Part of that experience is having vendors available for food and drink as they pass through, especially if they’ve been on a long flight.”

The agreement also comes several months after HMS Host, which used to manage food and beverage sales at the airport, terminated its operations there effective July 31. 

“HMS’s termination of operations eliminated food service, bar service, and the two licensed Starbucks operations at PSP,” a staff report stated. 

In addition to concessions, the council unanimously approved

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Palm Springs leaders discuss airport concessions, downtown park

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An American Airlines flight takes off Palm Springs International Airport, November 19, 2019. (Photo: Jay Calderon/The Desert Sun)

More improvements are coming to the Palm Springs International Airport.

On Thursday, the Palm Springs City Council unanimously approved an amendment to the airport concession lease agreement and concept designs related to a demonstration garden and future turf conversion projects.

An extension of the concessions agreement with Paradies Shops, which has operated at the airport since 1999, will be in effect through April 2023, according to the city.

It will include a $512,000 investment from Paradies to improve food and bar spaces with proposed concepts such as Santa Rosa Kitchen and Spirits, PSP Coffee House and The Wine Bar at PSP in lieu of the 12th Fairway, Starbucks and California Vintage. 

Approving the amendment will allow Paradies to begin working on design plans, acquiring equipment and hiring staff in hopes of opening some locations by mid-November, according to a staff report. 

The deal with Paradies comes as more airlines announce flights to and from Palm Springs. On Thursday, Southwest Airlines announced it will begin flying out of Palm Springs on Nov. 15 to Phoenix, Oakland and Denver.

“I think it’s important that when people come into our airport, they have a good experience so they’ll want to return,” Councilman Dennis Woods said. “Part of that experience is having vendors available for food and drink as they pass through, especially if they’ve been on a long flight.”

The agreement also comes several months after HMS Host, which used to manage food and beverage sales at the airport, terminated its operations there effective July 31. 

“HMS’s termination of operations eliminated food service, bar service, and the two licensed Starbucks operations at PSP,” a staff report stated. 

In addition to concessions, the

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City contractors install 250-foot pedestrian bridge downtown | Colorado Springs News

City contractors lifted a 250-foot-long pedestrian bridge into place Monday over the railroad tracks between the U.S. Olympic and Paralympic Museum and America the Beautiful Park downtown.

The $20 million bridge is an extension of the architectural themes of the museum and expected to become an iconic structure in its own right that will attract visitors, Mayor John Suthers said Monday.

“I am unabashedly calling it the bridge to the future,” he said. 

The structure is the latest step in the revitalization of southwest downtown, a vision that’s been decades in the making and is now coming to fruition with improvements along Vermijo Avenue, the museum’s opening and the construction of the stadium southwest of Cimarron and Sahwatch streets.

Putting the bridge in place was a slow and steady process that required large self-propelled modular transporters, vehicles that provide stable platforms on numerous wheels to lift the bridge into place, said Ryan Phipps, senior engineer with the city of Colorado Springs.

Colorado Springs residents Marilyn Dehls and Linda Troyer were among the curious who gathered to watch crews maneuver the bridge into place. Their curiosity grew out of thinking it would be a feat of engineering worth seeing, Troyer said. 

“It’s all very futuristic. … It looks like something that would be out at the Air Force Academy,” Dehls said of the museum and bridge. 

The bridge came to Colorado Springs in six pieces and crews assembled it before it was placed over the railroad tracks because construction could not disrupt freight traffic for an extended period, Phipps said. 

Architects considered using a crane to place the bridge, but they determined the remote controlled vehicles would be the safest way to lift the 300-ton steel and concrete structure, said Holly Deichmann Chacon, the bridge’s architect with Diller Scofidio + Renfro. 

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City contractors to place 250-foot bridge downtown Monday | Colorado Springs News

City contractors will haul a 250-foot-long pedestrian bridge into place Monday over the railroad tracks between the U.S. Olympic and Paralympic Museum and America the Beautiful Park.

The new $20 million bridge drew from the architectural themes of the recently opened museum and is expected to become a new iconic downtown structure, said Ryan Phipps, senior engineer with the city of Colorado Springs.

“It’s going to be source of civic pride,” he said.

The bridge is expected to be placed within an eight-hour window and rolled slowly onto its abutments by large self-propelled modular transporters, vehicles that provide a stable platform on numerous wheels, he said. The vehicles are expected to be the safest way to move the 300-ton steel and concrete structure, he said. 

“It will be very exciting to watch,” he said.

The bridge had to be built before it was placed over the railroad tracks because construction could not disrupt freight traffic for an extended period, he said. 

The structure is the latest step in the revitalization of southwest downtown, a vision that’s been decades in the making and is now coming to fruition with the improvements along Vermijo Avenue, the museum’s opening and the construction of the new downtown stadium southwest of Cimarron and Sahwatch streets.

The bridge was designed to match the Olympic museum and the architects drew inspiration from Olympic athletes themselves, designing it to be sleek, minimal and to invoke the idea of motion, said Holly Deichmann Chacon the bridge’s architect with Diller Scofidio + Renfro. 

The bridge’s beauty will also contribute to plans for a modern and urban downtown expected to see about $2 billion in infrastructure and commercial investment over the next 20 years, said Bob Cope, economic development manager. 

“We knew it couldn’t be a typical bridge. … We knew

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