bigticket

Research big-ticket furniture purchases with care

During the COVID-19 outbreak, online furniture sales has skyrocketed. This increase likely reflects the home improvements many homeowners are making, parents shopping for desks for home school learning, and employees who have permanently switched to a work from home situation.

Convenience aside, making large purchases online should always be approached with care. The Better Business Bureau of Greater Houston and South Texas offers the following tips for consumers to help select quality furniture at a reasonable price as well as avoid a few common online shopping pitfalls:

Only shop with reputable retailers. Research a retailer’s page before deciding to do business with them. Reputable sellers provide information about their company and always have valid contact information. Look for company reviews online. For example, on BBBHouston.org, shoppers can find out if an online retailer is BBB accredited, read consumer complaints and reviews.

Understand the store’s return and refund policy, especially during the current pandemic. Return shipping for heavy items, such as furniture, can get costly. Some retailers may have special restrictions for delivery and returns because of the coronavirus pandemic. Before placing an order, read carefully or call the retailer directly to find out upfront if a retailer has a return policy, if refunds are available, how refunds are issued, what the return process is, who pays for return shipping, and whether or not a restocking fee is charged. This information will often help decide whether or not you will complete the order.

Get to know the delivery options. Typically, there are three kinds of shipping offered by furniture retailers and each one may have a different cost.


Front door delivery: the packaged product will be shipped to your front door and no further.

Inside delivery: the delivery person will take the packaged furniture into your home, sometimes into the room

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