RealEstate

How Do Real-Estate Agents Show Homes During Covid? With Face Masks, Gloves and Some Ingenuity

Heather T. Roy & Learka Bosnak

Ms. Bosnak: Heather and I have been working together for 15 years and we are very comfortable doing showings together. Then Covid shut everything down. We did a showing and I came back completely frustrated, because we were wearing masks. I felt muzzled. I was constantly running around saying, “I’m smiling under here!” This business is all about rapport, comfort level.

Ms. Roy: We’re like, “We need new skills. We need people to know what we’re thinking, and we also need to know what they’re thinking.” It was almost like we needed a body language expert. I am single and I had met with a couple of matchmakers in L.A. One had her clients meet with a body language expert—Mark Edgar Stephens.

Ms. Bosnak: Heather’s still single, but we love this guy.

Ms. Roy: So we called Mark and told him what we were after, and we had a two-hour Zoom meeting with him and our operations manager, Matthew Ingraham.

Ms. Bosnak: Matthew had gotten us “Heather and Learka” masks—very classy—black with white letting along the cheekbone.

Ms. Roy: Mark said, “Get your masks out, let’s do this.” He had planned exercises for us. He put a mask on and he was like, “OK, I’m just seeing this house. How do I feel?” And he’d make us tell him what we thought he felt. All three of us would be shouting, “Oh my God, you don’t like it!” He explained how much is communicated through eye movement, like crinkles and stuff like that.

Ms. Bosnak: One of his other big tips was to make sure your whole body is working. Face the person and make sure your feet are in the right place. Otherwise you are signaling that you are not listening. Now it’s

Continue Reading

Real-Estate Agents Move Mountains to Sell High-Altitude Homes

Q: What obstacles have you encountered while selling homes in the mountains?

Kristina Bergstand

Real estate broker, Compass in Lake Tahoe

I was showing a house under construction to some clients. There were contractors in the house working, but they had left their lunch in the living space. We walked in and it was not one bear, but three bears, in the house eating their lunch. Literally three huge bears, in the house. We screamed, we ran and jumped in the car. I think it was a mama and two cubs, but they were not small cubs. They were large.

Finally the contractors saw them somehow, or maybe heard us scream, and kind of shoed them out. They meandered out, one by one, and went on their merry way. It was crazy. In the middle of the day. We hung out and waited for them to leave and then we went back in. The clients were laughing. I didn’t even know what to say. They’re from the East Coast actually. So I think they were excited to see the bear, but on the other hand, oh my goodness.

We’re in Tahoe so yeah, we have bears. You’ll see them here and there, but to have three of them in one house, it was a little disturbing.

They didn’t end up buying [the house.] In fact I’m still working with them. I don’t think they’ll end up in that community.

More: For These Unique Homes, Being the Odd One Out Has Its Ups and Downs

Kiki Peisach

Broker associate, Aspen Snowmass Sotheby’s International Realty

We were trying to sell the lifestyle of a property and I had a very eclectic seller. Eclectic and excited. He was like ‘We need to show every single opportunity that this property affords.’

It was a

Continue Reading